Returns & Refund Policy

At Forged Momentum Co, we take pride in creating premium home fragrance products with exceptional care and attention to detail.

If there is an issue with your order, we're committed to working with you to make it right.

Change of Mind

Due to the nature of our products, we do not accept returns or offer refunds for change-of-mind purchases.

Please read product descriptions carefully before placing your order.

Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty, or you receive the incorrect product, please contact us within 7 days of receiving your order.

Please include:

• Your order number

• A description of the issue

• Clear photographs of the damaged or incorrect item

• Photographs of the packaging (if applicable)

Once assessed, we will arrange an appropriate solution, which may include:

• A replacement product

• A refund

• Store credit

The solution provided will depend on the circumstances and your rights under the Australian Consumer Law.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Return Shipping

If a return is approved due to a faulty, damaged or incorrect product, we will provide instructions for returning the item where required.

Please do not return products without contacting us first.

Contact Us

If you need assistance with your order, please contact:

Email: hello@forgedmomentumco.com.au

We aim to respond to all enquiries within 1–2 business days.