Frequently Asked Questions
Frequently Asked Questions
We've answered some of the most common questions about our products, ordering and shipping below. If you can't find what you're looking for, please don't hesitate to get in touch.
Are your candles handmade?
Yes. Every Forged Momentum Co product is carefully hand-poured in Australia using premium ingredients and crafted with attention to detail.
What type of wax do you use?
Our candles and wax melts are made using premium soy wax, selected for its clean burn, excellent fragrance performance and quality.
Why do you use wood wicks?
Wood wicks provide a beautiful modern flame, a subtle crackling ambience and an even burn when properly maintained.
Simply trim the charred wood before each burn to achieve the best performance.
How long should I burn my candle?
For the first burn, allow the wax to melt close to the edge of the jar. This usually takes between 2–4 hours depending on the candle size.
After the first burn, avoid burning your candle for more than four hours at a time.
My wood wick won't stay lit. What should I do?
This usually means the wick needs to be trimmed.
Allow the candle to cool completely, remove the burnt wood and relight the candle. A properly maintained wood wick performs best.
How long do your candles last?
Burn time varies depending on the product size and how the candle is cared for.
Following our Product Care & Safety recommendations will help maximise burn performance and longevity.
Are your products strongly scented?
Our fragrances are carefully balanced to create a luxurious scent experience without becoming overpowering.
Fragrance strength may vary depending on room size, airflow and the selected fragrance.
How long does shipping take?
Orders are generally processed within 1–3 business days.
Delivery times vary depending on your location and your chosen shipping method.
You'll receive tracking information as soon as your order has been dispatched.
Do you offer returns?
If your order arrives damaged, faulty or incorrect, please contact us within seven days of delivery.
For full details, please refer to our Returns & Refund Policy.
Where do you ship?
We currently ship Australia-wide.
As Forged Momentum Co grows, we hope to expand our shipping destinations in the future.
Do you offer gift options?
Many of our products make thoughtful gifts. We are also exploring premium gift bundles and seasonal collections as our range continues to grow.
How can I contact you?
We're always happy to help.
Email us anytime at:
We aim to respond within 1–2 business days.